Customer Service articles
12 Help Desk KPIs You Should Be Tracking
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
8 Call Center Management Tips You Need in 2024
Service Level Agreements in Call Centers: A Complete Guide
All Customer Service articles
12 Help Desk KPIs You Should Be Tracking
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
8 Call Center Management Tips You Need in 2024
Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!
Service Level Agreements in Call Centers: A Complete Guide
Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
5 B2B Customer Service Trends Shaping 2024 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.
15 Customer Service KPIs You Need to Be Tracking in 2024
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
8 Essential Customer Service Skills to Master in 2024
Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
CPI vs KPI? An Introduction to Customer Performance Indicators
Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.
7 Ways You Can Use Data to Make Your Business More Customer-Focused
Want to make your business more company-focused? Read our guide on how to use data effectively to improve customer focus and customer experience.
How to Provide Proactive Customer Service
Ensure that your customer service efforts are never on the backfoot by implementing a proactive customer service strategy.
7 Ways to Improve the Omnichannel Customer Experience
Learn how to supercharge your customer service by providing a best-in-class omnichannel experience.
From Lost to Loyal: Successful Strategies for Winning Back Lost Customers
Are you struggling with lost customers? Discover our seven most proven strategies for winning back lost customers in 2023 and elevate your business today.
The Ultimate Guide to Using Social Media for Customer Service
Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.
The Ultimate Guide to Customer Onboarding
Onboarding is often customers’ first real experience with a company. Discover 9 customer onboarding best practices to help your company get it right!
Automated Customer Service: Definition, Pros, Cons, & Best Practices
Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.
The Role of AI in Customer Service
Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.
The Ultimate Guide to Customer Loyalty
Customer loyalty is crucial to every company’s longevity. This article offers a solid definition of customer loyalty, five reasons customers stay loyal, and five actionable strategies companies can use to increase loyalty.
Step-by-Step Guide on Dealing with Churned Customers
Just received a churn request? Learn how to deal with churned customers and discover the steps for effective churn management
A Guide to Providing Great Customer Experience in the Insurance Industry
Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
5 Ways to Provide the Best Customer Experience in the Telcom Industry
Supercharge your customer loyalty in telco with these 5 experience-enhancing methods.
4 Strategies to Reduce Telecom Churn
Learn 4 crucial strategies to reduce telecom churn, improve retention, and boost lifetime customer value in one of the world’s most competitive industries!
4 Ways to Celebrate Success at Work & Deliver Better Customer Service
Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.
5 Strategies to Provide Great Telecom Customer Service
Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.
5 Ways to Get More Customer Reviews for Your Business
Online business reviews are critical to your company’s long-term success. Learn 5 effective tactics to get more customer reviews for your business.
5 SaaS Customer Retention Strategies
SaaS companies wanting to thrive in the future must get serious about SaaS customer retention. Learn 5 SaaS retention strategies that you can implement today!
How to Become a World-Class Customer Service Agent
Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!
5 Customer Service Dashboards Every Customer Success Team Needs
Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
10 Best Ways Customer Service Reps Can Build Customer Rapport
Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.
10 Tips to Reduce Churn Rate & Improve Customer Retention
Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.
10 Best Practices for the SaaS Onboarding Experience
SaaS onboarding is one of the most important elements of the customer journey. Learn 10 best practices for designing the best onboarding for SaaS users.
Your Complete Guide to Customer Delight
Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.
5 Employee Performance Management Tips to Enhance Customer Service
Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!
How to Use SaaS Customer Journey Maps to Improve CS
Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
