Join 700+ data-driven companies already supercharging performance with Plecto
How Plecto Catapults Call Center Performance 🚀
Never miss a beat (or a new call)
Centralize all your KPIs onto one dashboard to create one, real-time single source of truth.
Make working in a call center FUN
Spice up day-to-day activities with fun and engaging contests, notifications and a whole lot more!
Elevate employee activities
Whether it's for sales or support, provide your employees with the data overview to take accountability for their performance.
Real-time KPI tracking for real-time action
A call center is a busy environment, so make sure that your agents stay on top of their KPIs at all times with real-time metric visualization.
Motivate and engage your call center agents with gamification
Who can get the highest CSAT? Who can land the most deals? Spice up the day-to-day activity with fun contests, rewards and more.
Our Call Center Success Stories
Discover how the Insurance Surgery boosted call efficiency by a whopping 50% with Plecto & Aircall
Uncover how the telecom company gets a "very quick overview" of their performance with dashboard visualization.
Learn how insurance giant If Forsikring created motivated contest champs with Plecto
Effortlessly switch between individual and team view.
Managing a big team? With Dynamic Dashboards you can create one dashboard that automatically changes depending on who's viewing it.
Tackle agent turnover
Need a new strategy to reduce the turnover of your staff? Create performance agreements and hold regular 1:1s to develop employees skills and invest in their future.
Seamlessly connect your contact center data with our 100+ integrations
Get inspired by these common call center KPIs
Average Handling Time (AHT)
The average time taken to handle customer calls, including talk time and after-call work.
Customer Satisfaction Score (CSAT)
Measures how happy your customers through feedback and ratings.
Average Abandonment Rate
The percentage of calls that hang up before getting through to an agent.
First Call Resolution Rate
The percentage of calls resolved during first contact, without the need to follow up.
Sales per agent
The number of sales made by individual call center agents over a specific period of time.
Service Level Agreement
The extent to which your contact center is meeting agreed-on level of service to customers.
Let the numbers do the talking...
![Rema 100 logo 115x70]()
"Our response time has improved a lot since using Plecto. We went from around 5 or 6 minutes to approximately half a minute to 1.5 minutes now."
![The Insurance Surgery Logo]()
"We went from 150 calls a day per rep on one of our teams to 213 yesterday. So it's obviously helping a lot. Most of the team are making over 200 calls... where previously 200 calls meant you'd had an incredible day."
![POS nation]()
"With data visualization, I can address performance problems in real-time. If a sales rep has only completed 10 calls by lunch, I can speak to them immediately instead of waiting several days to review their performance report at the weekly sales meeting."
Read the POS Nation case study
Explore Plecto's features
Real-time Dashboards
Visualize KPIs on TVs around the office.
Real-time Reports
Save time with live, automated reports.
Performance Agreements
Set targets for each employee and follow progress in real-time.
Build Custom KPI's
Choose the KPIs that suit your custom needs.
Gamification
Spark motivation and a healthy culture of competition.
Instant Notifications
Recognize and celebrate success as it happens.
Dynamic Dashboards
Personalize performance with Dynamic Dashboards
Gamification+
Get access to both the Reward Store and Contests with Gamification+
Coaching and Training
Elevate employee development with One-on-ones and Quizzes
TV Dashboards
Display your KPI dashboards on TVs around the office and transform your office and transform your office into a data-driven and motivated workplace.
Start your free trial today
Get started in minutes. No credit card required.