Service level agreements looking sluggish? Struggling with high agent turnover?
Plecto is the all-in-one solution for productive call centers and motivated agents to close more tickets and keep customers satisfied with your service.
Centralize your KPIs onto dashboards so you can see all your calls, queues, CSATs, and SLAs update live.
Call centers can be fun! Gamify with contests, notifications, virtual badges, spinning wheels, and rewards.
Training period taking too long? Get employees on the floor quicker by passing Quizzes to speed up onboarding.
Lennart Thomsen
System Responsible at REMA 1000
"Our response time has improved a lot since using Plecto. We went from around 5 or 6 minutes to approximately half a minute to 1.5 minutes now."
Matt Vickers
Operations Manager at The Insurance Surgery
"We went from 150 calls a day per rep on one of our teams to 213 yesterday. So it's obviously helping a lot. Most of the team are making over 200 calls... where previously 200 calls meant you'd had an incredible day."
Cort Ouzts
POS Nation CEO
"With data visualization, I can address performance problems in real-time. If a sales rep has only completed 10 calls by lunch, I can speak to them immediately instead of waiting several days to review their performance report at the weekly sales meeting."
Read the POS Nation case study
What is gamification?
Gamification means turning your team's everyday call center activities into tasks that include
points, badges, and other game-like elements. Why? Ultimately, to make everyday tasks more fun.
Competitions to close more tickets
Whether it's working as a team or everyone for themselves, you could run other contests like fastest handling time, quickest resolver, or most calls answered.
These fun contests take just 3 steps to set up and are the ultimate way to tap into your team's competitive nature and make completing everyday call center activities fun!
Send celebratory notifications for calls, ratings, or resolutions
Send a notification to show up on your screens when someone gets a 10/10 rating. Or let someone "spin the wheel" when they hit their quota 3x in a row
Choose from some of our notification options:
A gold star to your call center rock star
It's a bit awkward wearing a gold star at work; award virtual achievement badges instead that show up as icons next to the names of your employees on dashboards.
Give your highest achieving rep a virtual "Top performer badge" or "Best office mood spreader" for the call center clown of the month.
The best ROI starts with a small reward
A little prize goes a long way; offer your employees the chance to win a dinner out, movie tickets, coffee delivered by the CEO, or anything else you think of.
With our Reward Store, employees earn virtual coins that can be redeemed for the real-world prizes you choose. Tie it to your contest and you're employees will be even more motivated to close those tickets!
Discover more
Effortlessly switch between individual and team view.
Managing a big call center team? With Dynamic Dashboards, you can create one dashboard that you can filter to see an overall team performance view or filter by employee.
What are performance agreements?
Think of these as agreeing upon a certain KPI and a certain target to reach for each individual employee. You can choose different KPIs for different employees and different targets, too.
Why are they great?
Your longest-standing employee may have years of experience as your junior rep. Keep targets realistic and achievable for everyone by creating custom targets based on experience, expectations, and ease of achievement.
Why One-on-Ones?
You're probably already doing some sort of one-on-ones, or at least you should be. Get to the heart of each employee's performance and build personalized long-term plans together.
How Plecto's digitalized One-on-Ones make your life easier:
Save your time and resources by automating reports and presentations
Here's what's great about Plecto reports:
Plus, instantly export your reports as ready-to-present in the following formats:
Select your system. Select your KPIs. Connect your own actual data. Done in under 15 mins!
Use building blocks by selecting from pre-made formulas and widgets made for teams like yours.
Download a complete dashboard based on a specific system and KPI; for example, a Zendesk tickets dashboard.
50% increase in calls by visualizing employees Aircall data on Plecto dashboards
Young call center employees love gamification while CEO gets "very quick overview"
Learn how insurance company motivates teams with contests instead of commission
Take your CRM, helpdesk, and telephony systems' KPIs and show your team how they're doing in one simple dashboard view in just seconds.
The average length of time for customer support to resolve customer issues.
Measures how happy your customers through feedback and ratings.
The percentage of calls that hang up before getting through to an agent.
The percentage of calls resolved during first contact, without the need to follow up.
Percentage of times you've been rated by customers after resolving their support tickets.
The number of queued calls that need to be answered as soon as possible.
Get started in minutes. No credit card required.
