VCC: 3 Steps to a Performance-Driven Sales Culture
- 3-step model top sales teams are already using
- Includes real-world insights from 13 sales experts
- Checklists to build a more data and performance-driven sales team
Customer Service Playbook: 9 Best Practices
- Compilation of the 9 things top customer service teams are doing
- Benchmarks and formulas to boost your service efficiency and effectiveness
- How you can use Plecto to implement some of these best practices
Reduce Churn and Increase Revenue in Subscription-Based Businesses
- Spot churn risks and track KPIs for retention
- Use Plecto dashboards and AI to keep customers happy
- Apply unique strategies to improve CSAT
The Winning Formula for Selling More in the Modern Call Center
- Use gamer types to create a fun gamification environment
- Learn about visualizations that uncover actionable insights for your team
- Apply KPI visualization as the basis of effective coaching
The Trades
Nexstar x Fox Plumbing x Plecto
- Cut reporting time by 8+ hours in your trade business
- Track service calls and dispatch KPIs in real-time
- Drive technician performance through gamification
Beginners
Getting Started with Plecto
- Connecting your data to Plecto and building formulas.
- Building your first dashboard and choosing your KPIs.
- Setting targets and creating a data-driven culture.
Gamification
Motivating your Team with Gamification
- How Contests can be used to create a culture of friendly competition.
- Celebrating employee achievement with instant notifications.
- Harnessing gamification to get better employee buy-in and engagement.