Harness real-time KPI visualization and motivating gamification to power your customer service team to support your customers even quicker, and better than before.
Visualize your call queue, tickets, and CSATs on easy-to-understand dashboards where you and your team can quickly react in real time.
Avoid the service mood slump with fun, friendly competitions where all your team work together to support customers even quicker.
Recognize and re-ignite your employee's motivation with notifications you can show on TV screens, or keep the kudos to a one-on-one message.
Customers hate waiting. Respond faster than your competitors.
Show key team KPIs on screens around the office to spot areas where your agents can jump on different channels and help speed up your response time:
Take your CRM, helpdesk, and telephony systems' KPIs and show your team how they're doing in one simple dashboard view in just seconds.
Liven up your employees' everyday tasks with contests and more gamification features:
Lennart Thomsen
System Responsible at REMA1000
"With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents efficiency has definitely improved!"
Read case
Nikolaj Boffy
Nordic Team Retention Manager, Nets A/S
"When we build up the team, we reached out to approximately 2000 customers a month, and now we reach out to around 3000 every month. This helps us reduce churn, and Plecto has definitely been a part of that journey."
Case study
Support data needs to be up to speed. We take care of the technical stuff, so you can focus on supporting your customers as best you can.
You can get started visualizing the service and support KPIs you want in just a matter of minutes. Just pick how you'd like to get started!
Select your system. Select your KPIs. Connect your own actual data. Done!
Use building blocks by selecting from pre-made formulas and widgets made for teams like yours.
Download a complete dashboard based on a specific support system and KPI; for example, a Zendesk Chat dashboard.
Get actionable, real-time insights into the performance of your customer service team with customizable dashboards for support teams.
Keep track of customer satisfaction, agent feedback and more with real-time CSAT dashboards!
Optimize retention, reduce churn and improve customer health - all with customer retention dashboards.
Enhance the performance of your support agents with real-time dashboards for customer service reps.
Payment giant uses Plecto to reach out to 50% more customers
Fashion wear group leverages real-time data analytics in customer care center for satisfied customers
Scandinavian supermarket giant cuts response time by a whopping 5 minutes.
Working in customer service is no easy job, so introduce notifications, achievements and badges to recognize the top performance of your team members.
The average duration of a customer interaction.
The average period of time it takes for an agent to respond to a customer query.
The average period of time it takes for a call, case or chat to be resolved.
Measure how happy customers are with the service you are providing.
This KPI measures the rate a business has retained customers over a specific time period.
Measures how well you are adhering to your agreed-on standards for support.
Get started in minutes. No credit card required.
