Customer Retention Dashboard Example
Reduce churn with a retention dashboard. And what else?
Customer retention dashboards give you a cohesive, digestible view of KPIs related to churn, all on one screen – making it easy to quantify churn that's happened and prevent future churn.
Bring together core metrics from customer service, sales, and finance. By centralizing your metrics, ensure that everyone is working toward the common goal of reducing churn.
Show underlying KPIs on your dashboard to identify indications that churn is imminent. So you can stay proactive and focus on where and what's needed to prevent and even reverse churn.
Essential metrics for a retention dashboard
Churn Rate
The percentage of your customers who have churned over a specific period.
Customer Lifetime Value (CLV)
The average value a customer will generate for your business throughout their business relationship.
Saved Revenue
How much churn you have prevented by showcasing your agents' success.
NPS Score
Measures customer satisfaction and loyalty based on survey responses.
Churn Reason
Enables you to identify trends into why your customers have churned.
Revenue Growth
Measures how much your company is growing by
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