Campaign-Specific Telemarketing
Team Lead Dashboard

Provides a real-time count of outbound calls per agent, showing overall dialing activity and effort levels.

Categorizes each call outcome (e.g., connected, voicemail left, no answer, wrong number) to identify trends and optimize call strategies.

Tracks which agents are currently on calls, idle, or unavailable, ensuring efficient resource allocation.

Measures how many calls connected with the right person, rather than gatekeepers or incorrect contacts.

Calculates the percentage of calls that lead to a desired outcome, such as booking a meeting or closing a sale.

Shows how many calls it takes to schedule a meeting, helping agents refine their pitch and improve efficiency.

Analyzes talk time per call, ensuring conversations are engaging but efficient enough to maximize outreach.

Tracks how many calls require additional outreach, ensuring no warm leads slip through the cracks.