Enjoy the fastest and most complete dashboard integration with Aircall on the market.
Using Aircall as your telephony system? More and more Aircall users are using Plecto alongside Aircall to gain a deeper insight into their call performance. Plecto has the fastest integration with Aircall on the market, with the option for a streaming integration - an industry-leading 2-second refresh rate.
This dashboard centralizes the key KPIs that the support team needs to measure throughout their shift. It's all about live data here, and metrics tracked here can fluctuate greatly throughout the day. Agents will be well aware of the targets - and the conditional colors easily identify which KPIs require action.
What's more, support agents can also easily identify their own performance and how this compares to the team overall.
Our streaming integration with Aircall means your dashboard updates every 2 seconds - perfect for high-volume, fast-paced contact centers. Here, we use webhooks to ensure that you have the fastest possible connection to your Aircall data. This integration is also perfect if you need to track multiple phone lines in one place. We currently support streaming for the following metrics:
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