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Boost Team's Performance with CloudTalk & Plecto Integration

Drive Your Sales Team Success: Motivate with Gamification and Visualize Metrics in Real-Time

CloudTalk dashboard
CloudTalk
+
Plecto

Partner website

www.cloudtalk.io

About CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.

CloudTalk pricing

See pricing details

Additional help

docs.plecto.com

Tier

Bronze

Dynamic Sales Dashboards

Experience the power of real-time data with customizable dashboards that directly integrate with CloudTalk. Display instantly key metrics such as call volume, average handling time or first call resolution, enabling the sales team to monitor progress, all from a single, intuitive interface.

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Anywhere Access to Sales Metrics

Ensure that both team members and managers can access call performance and key metrics from any location, on any device, maintaining flexibility for those who are remote or traveling. This feature supports a versatile work environment and allows for continuous oversight and updates on sales targets and team performance.

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Gamified Sales Motivation

Fill the competitive leaderboards with CloudTalk data and transform routine sales activities into exciting challenges. By visualizing performance comparisons and celebrating milestones, teams are inspired to enhance their efforts, leading to increased productivity and a more vibrant workplace culture.

gamification cloud

Increase Individual Productivity

Real-time data from CloudTalk enables managers to offer personalized coaching, providing sales reps with specific guidance and support based on their individual performance. This dual approach not only motivates salespeople to excel but also to continuously improve their skills, leading to increased productivity and better sales outcomes.

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Comprehensive Reporting

Explore deeper into your sales data by generating detailed reports on sales activities, providing a thorough view of team efficiency, customer interactions, and sales outcomes. These reports are easy to access and understand, supporting managers in decision making that boost success across the sales.

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What types of data can you import from CloudTalk?

Call history

Update frequency
Every 2m

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.