Boost Team's Performance with CloudTalk & Plecto Integration
Drive Your Sales Team Success: Motivate with Gamification and Visualize Metrics in Real-Time
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.
Dynamic Sales Dashboards
Experience the power of real-time data with customizable dashboards that directly integrate with CloudTalk. Display instantly key metrics such as call volume, average handling time or first call resolution, enabling the sales team to monitor progress, all from a single, intuitive interface.
Anywhere Access to Sales Metrics
Ensure that both team members and managers can access call performance and key metrics from any location, on any device, maintaining flexibility for those who are remote or traveling. This feature supports a versatile work environment and allows for continuous oversight and updates on sales targets and team performance.
Gamified Sales Motivation
Fill the competitive leaderboards with CloudTalk data and transform routine sales activities into exciting challenges. By visualizing performance comparisons and celebrating milestones, teams are inspired to enhance their efforts, leading to increased productivity and a more vibrant workplace culture.
Increase Individual Productivity
Real-time data from CloudTalk enables managers to offer personalized coaching, providing sales reps with specific guidance and support based on their individual performance. This dual approach not only motivates salespeople to excel but also to continuously improve their skills, leading to increased productivity and better sales outcomes.
Comprehensive Reporting
Explore deeper into your sales data by generating detailed reports on sales activities, providing a thorough view of team efficiency, customer interactions, and sales outcomes. These reports are easy to access and understand, supporting managers in decision making that boost success across the sales.
What types of data can you import from CloudTalk?
Call history
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.