Custom Freshdesk dashboards

Build a Freshdesk support dashboard to visualize your data on a real-time Plecto Dashboard, so your team can be prepared to see what needs the attention, react to issues immediately, and consistently give customers great service.

By constantly visualizing your Freshdesk data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Freshdesk dashboard gives everyone an overview of how they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and own their work.

Create a fully customized Freshdesk dashboard for your needs with a Plecto Dashboard, and add value to your Freshdesk data with meaningful visualizations. Display your Freshdesk data on a wide variety of widgets, including graphs, speed-o-meters, and tables, among others. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your dashboard to the next level, and combine your Freshdesk data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Freshdesk, the options are endless. You are able to create, edit, iterate and display Freshdesk dashboards focused on sales hit rate and quota attainments. You can display your Freshdesk dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.