Custom Freshservice dashboards

Build a Freshservice support dashboard to visualize your data on a real-time Plecto Dashboard, so your team can see available agents, chat volumes and queues, and consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.

By constantly visualizing your Freshservice data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Freshservice dashboard gives everyone an overview of how well they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on in order to stay on top of your Net Promoter Score and survey responses.

Create a fully customized Freshservice dashboard for your needs with a Plecto Dashboard, and add value to your Freshservice data with meaningful visualizations. Display your Freshservice data on a wide variety of widgets, including graphs, speed-o-meters, tables and use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Freshservice dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Freshservice, the options are endless. You are able to create, edit, iterate and display Freshservice dashboards focused on sales hit rate and quota attainments. You can display your Freshservice dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.