Stay on top of every support request with real-time dashboards
Transform your IT support workflow with a Freshservice dashboard powered by Plecto. Keep your team informed with real-time insights into agent availability, ticket queues, and chat volumes, ensuring that no request goes unnoticed. Track performance on the go, celebrate individual achievements, and foster a culture of excellence within your support team.
Motivate your team with live metrics and gamification
Bring your Freshservice data to life on TV screens around the office, giving your team instant visibility into key support metrics like CSAT, first response time, and resolution time. With Plecto’s interactive dashboards, employees can easily track their performance and take ownership of their work. Use eye-catching widgets like graphs, speedometers, and tables, and highlight key trends with conditional colors. Add an extra layer of motivation by setting up leaderboards and automated notifications that celebrate milestones and exceptional service.
Create one source of truth for your data
Why stop with just visualizing your Freshservice data? Combine Freshservice with other tools from the Freshworks suite as well as 150+ of the most popular CRM, telephone and financial tools. Create a unified dashboard that combines data from multiple sources, giving you a 360-degree view of your IT support, customer service, and business performance.