Custom Puzzel dashboards

REAL-TIME PUZZEL DASHBOARDS

By integrating your Puzzel data with Plecto, you can easily create a dashboard that visualizes all the important metrics you are using in your contact center. Implement different widgets such as speedometers, tables, charts and timelines that can display all the key stats such as average call time and service levels. We update in real-time, so you can always stay up to date with all the important numbers.

EFFECTIVE REPORTING

Save time and energy by using our report feature. Here, you can automatically create reports that clearly summarize your contact center metrics. Reports are real-time too, so if you make changes to the data in your regular systems then it will automatically update. You can also schedule reports to be sent out automatically and set your own frequency. Automating reports is a great way to save time and instead focus on ensuring a great customer experience.

WHAT ABOUT THE FUN?

Introduce healthy competition amongst the team by making use of our gamification features. Here, you can set up competitions, contests or leaderboards between employees and teams. Has an employee been reaching new heights with the customer satisfaction scores? Then why not reward them with an achievement to recognize their great performance. You can even create personalized notifications to pop up whenever a personal or team target has been reached.

REMOTE WORK?

If you’re managing a team with employees based in multiple locations then integrating with Plecto is ideal. Our dashboards can be set up on TVs anywhere so you can even have Plecto with you when working from home. Make sure to download our free iOS and Android apps so employees can keep up to date when out and about. You can also turn on push notifications to alert employees whenever a sale goes through or a target has been reached.