Track and optimize your call performance
Turn your call center into a data-driven powerhouse by visualizing key RingCentral metrics in real-time with Plecto. Whether you're aiming to boost customer satisfaction, reduce handling times, or optimize workflows, live metric tracking empowers agents to take proactive steps toward better performance.
Motivate and engage with gamification
Fuel friendly competition and keep your agents engaged by gamifying their daily tasks. Did someone just hit a record CSAT score? Instantly celebrate their success with real-time notifications on TV screens across the office. Want to take motivation to the next level? Run contests that energize your team and drive outstanding results!
Develop your team with data-driven coaching
Take employee training to the next level with Plecto’s Coaching & Training module. Standardize learning while tailoring professional development to individual performance. With KPI-driven insights, you can ensure every coaching session is impactful, measurable, and aligned with your business goals.