Build customized Zendesk Chat dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Chat and create your own dashboards.
Our streaming integration with Zendesk Chat gives you the fastest possible dashboard visualization, with your data refreshing every 10 seconds so you can provide the best support to your customers.
Track essential Zendesk Chat metrics like First Response Time, Resolution Time, and Customer Satisfaction (CSAT). Data refreshes instantly for immediate decision-making.
Combine your Zendesk Chat data with information from other platforms (e.g., Salesforce) for a comprehensive view of overall customer service KPIs and performance.
Use unique gamification features, including leaderboards and contests, directly powered by your Zendesk Chat data to drive friendly competition and efficient chat handling.
Unsure about the differences between Plecto and Zendesk's own analytics? Discover how Plecto can give you faster performance insights in our one-pager.
