Real-time Zendesk dashboards with Plecto

Get a holistic view of your support operations

Build dashboards of your support operations to always stay on top tickets, satisfaction levels and more and ensure your team is consistently providing customers with top service.

Can I visualize calls?

Yes! You are absolutely able to visualize calls from Zendesk. This data will update in real time which gives your team the possibility to be as fast and effective as possible on the phone. Visualize KPIs like Average Talk Time, Average Wait Time, Average Wrap Up Time and many more. These KPIs can be visualized for the whole team or for each employee as well.

Customized KPIs

Plecto knows that all businesses are different, which is why we have made it possible for you to tailor your own KPIs! You decide if you want to cross your data from one system with another and create a perfect KPI just for you and the team! The possibility to use pre-defined KPIs is also possible. This will make the setup fast and eas

Technical details

Types of data you
can import

Types of data Update frequency Default member field Default date field Supports custom fields Supports automatic registration deletion Supports relations
Satisfaction Ratings Every 2m assignee_id created_at
Calls Every 2m agent_id created_at
Tickets Every 2m assignee_id created_at
Events Every 2m updater_id created_at
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