Custom Zendesk Support dashboards
Get a complete overview of your business performance with real-time dashboards. Import your data directly from Zendesk Support to Plecto and build customized dashboards that visualize your KPIs in real time.
Customer Service
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About Zendesk Support
Zendesk Support is a customer support system for tracking, prioritizing, and solving customer support tickets.
Additional help
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Create real-time Zendesk support dashboards with Plecto
ZENDESK SUPPORT x PLECTO
When using Zendesk Support as an Enterprise company, you have multiple agents, teams and offices which need to be managed. The infrastructure of Zendesk Support gives you a perfect environment to manage all the sales and service chat conversations.
However when you want to visualize all the data which is created in Zendesk Support you need to use Plecto. Plecto can give you the real-time overview you need to motivate and keep your team informed at all times regarding KPIs, targets and progress.
CAN I VISUALIZE CALLS?
Yes! You are absolutely able to visualize calls from Zendesk. This data will update in-real time which gives your team the possibility to be as fast and effective as possible on the phone.
Visualize KPIs like Average Talk Time, Average Wait Time, Average Wrap Up Time and many more. These KPIs can be visualized for the whole team or for each employee as well.
CUSTOMIZED KPIS
Plecto knows that all businesses are different, which is why we have made it possible for you to tailor your own KPIs! You decide if you want to cross your data from one system with another and create a perfect KPI just for you and the team!
The possibility to use pre-defined KPIs is also possible. This will make the setup fast and easy!
What types of data can you import from Zendesk Support?
Satisfaction Ratings
This data type will import the satisfaction ratings of Zendesk tickets. The data type will contain information about the requester, what comment was left for them, what rating they got along with much more.
Update frequency
Every 2m
Default member field
assignee_id
Default date field
created_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Calls
Update frequency
Every 2m
Default member field
agent_id
Default date field
created_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Tickets
This data type will retrieve tickets from Zendesk along with the information about it. Each registration in the data type is a ticket, where the information about the ticket will be updated.
Update frequency
Every 2m
Default member field
assignee_id
Default date field
created_at
Supports custom fields?
Yes
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Events
The Events data type will allow you a more in-depth look into your tickets. This data type contains each conversation part, as opposed to the Ticket data type, which contains each ticket and updates it from there.
Update frequency
Every 2m
Default member field
updater_id
Default date field
created_at
Supports custom fields?
Yes
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Pre-built Zendesk Support KPIs
Browse our extensive library of pre-built Zendesk Support KPIs or customize and create your own.
Percentage of Closed Support Tickets Rated ⭐️
Percentage of times you've been rated by customers after resolving their support tickets.
Don't see the KPI you are looking for?
Build your own KPIs to use for custom widgets with our easy-to-use formula editor.
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How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
