Value of Charged Fees

What is the Value of Charged Fees?

The Value of Charged Fees KPI displays the total number of product- or service-related fees your company has charged to customers in the last relevant period.

This KPI is especially relevant for SaaS companies that offer subscription-based products or services, because it keeps track of the charges made for it, usually on a monthly basis. However, this KPI also counts special fees that might not be directly related to the subscription itself, but to maintenance, premium service, updates, etc.

Value of Charged Fees is an especially relevant KPI for your finance team to monitor.

Why is the Value of Charged Fees important?

Value of Charged Fees brings you a more accurate insight into your fees and the amount your company earns from them. It’s an interesting metric to keep an eye on so you can react quickly if it has a sudden change, whether positive or negative.

This KPI also gives you a short-term overview of your finances, so you can incorporate its data into your business’ decision-making process regarding fees.

Best practices for Value of Charged Fees

The best practice for Value of Charged Fees is simply to monitor it alongside other KPIs. A high churn rate and high Value of Charged Fees might correlate – customers will be unhappy if you charge too many fees, or if your fees are too expensive.

Other, related KPIs to Value of Charged Fees include:

• Value of New Charges
• Number of New Disputes
• Value of New Refunds