For smart security sales and service teams
Get a complete snapshot of how much new business your sales team is generating and how well your support team is servicing your customers in real-time – on the ultimate security overview dashboard!
If you do it for your customers, why shouldn't you do it for your team?
How many of the following do you provide to your customers? But how about your team? Help them help your customers.
Leveraging technology to stay competitive
Give your team the numbers they need to succeed. Show CSATs and sales live on Plecto dashboards so they know where to focus their attention to hit target every month.
A real-time competitive advantage
Your home security systems are no good if they're not in real-time. The same goes for your performance data! Show your service reps how quickly they're resolving issues and celebrate sales live.
Advanced analytics to identify potential threats
Use real-time dashboards to easily identify whether you need to book more meetings, speed up your handling time, or assign more reps to take care of chats at a certain peak time.
Integrate with all the systems needed
Integrate all your telephony, sales, and service systems in one place for your team to conveniently see on Plecto dashboards.
Boost technical knowledge understanding
How's your employee knowledge training? Send out Plecto quizzes that support your team in providing the answers to any and all of your customers questions.
Mobile app access to always stay in the know
Stay updated with your team's performance anywhere, anytime – on the go! With Plecto's mobile app, you won't miss a minute of what your team's up to, even if you're out in the field.
Our Subscription-Based Success Stories
UK's top specialist insurance broker boosts lead generation calls by 50% and skyrockets sales with Plecto and Aircall
Top telecommunications company's sales teams fight it out for five jerseys in a creative Tour de France contest!
If Forsikring motivates sales reps without commission, but with a culture of friendly competition with Plecto
Automation for time-saving security
Save time while celebrating success as a team
Motivate your reps to hit milestone achievements like 100% CSAT or small wins like a subscription upgrade. Set triggers for your celebratory notifications to pop up on TV screens around the office, directly to your email or phone.
Kick-start friendly competition to crush team targets
Set up a CSAT contest to keep your service agents on their game and your customers satisfied. Incentivize your cross-selling sales contest winner with a bottle of smooth whiskey. Set a target and see your team race toward the finish line!
Use less time creating reports
Streamline your dashboards and reporting with set & save automation. Easily export your reports as board-ready presentations in just minutes, so you can spend more time selling & renewing customers.
Real-time dashboards for real-time decisions
Quickly identify challenge areas to prevent low performance sabotaging your sales and service efforts. Spot whether your reps are booking enough meetings, taking enough calls, and handling cases efficiently enough to reach your 100% CSAT and upgrades goal!
![The Insurance Surgery Logo]()
""Our sales reps love Plecto. They're turning to the dashboards to see how everyone's going, and waiting for the notification when someone makes a deal. You can drive friendly competition, so it works for everyone!""
Read The Insurance Surgery's success story
![REMA 1000 Logo.png]()
""Our response time has improved a lot since using Plecto. We went from around 5 or 6 minutes to approximately half a minute to 1.5 minutes now.""
Read REMA 1000's full customer success story
![If Forsikring Danmark Logo.png]()
"Since introducing Plecto, people have been more engaged, and have been competing a lot more than we used to. Our reps are reaching out a lot more to each other, and saying, 'OK, I will sell more than you today' for example."
See how If boosts sales motivation without commission
Where there’s a screen there’s Plecto.
Don't want to miss a beat when you're out in the field or in a meeting? Take Plecto and your team's performance wherever you go with our mobile App for iPad, iPhone, or Apple Watch.
Get inspired by these common security KPIs
Net Promoter Score (NPS)
A percentage measure of customer loyalty based on the likelihood of them recommending your product/service/company
Customer Satisfaction Score (CSAT)
Scale rating from 1-10 indicating how satisfied customers are with your product/service
Churn Rate
The number of customers who canceled their subscription during a specified time period
Repeat Business Revenue
Tracks how much recurring revenue you can expect to receive from your company's current clients
New Business Revenue
Tracks the income your company generates from new subscribers or first-time customers
Value of Upgrades
The revenue earned from existing customers who added more users to their plan or bought more offerings
Get the full list in our blog on the 8 Essential Home Security KPIs
Let the numbers do the talking...
Explore Plecto's features
Real-time Dashboards
Visualize KPIs on TVs around the office.
Real-time Reports
Save time with live, automated reports.
Performance Agreements
Set targets for each employee and follow progress in real-time.
Build Custom KPI's
Choose the KPIs that suit your custom needs.
Gamification
Spark motivation and a healthy culture of competition.
Instant Notifications
Recognize and celebrate success as it happens.
Dynamic Dashboards
Personalize performance with Dynamic Dashboards
Gamification+
Get access to both the Reward Store and Contests with Gamification+
Coaching and Training
Elevate employee development with One-on-ones and Quizzes
TV Dashboards
Display your KPI dashboards on TVs around the office and transform your office and transform your office into a data-driven and motivated workplace.
Start your free trial today
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