call-centers_1 articles
10 Ways to Reduce Call Center Employee Turnover
What is call center employee turnover, why does it matter, and how can you tackle it? Read this guide from our partners at RingCentral for answers to these questions and more.
7 Contest Ideas for Call Centers
8 Tips to Motivate Call Center Agents
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The Ultimate Sales Outreach Checklist for Prospecting and Connecting
Get a comprehensive end-to-end sales outreach checklist. Learn how to craft an effective sales outreach plan, engage cold leads, and optimize your sales outreach emails for maximum impact. Boost your business with proven techniques and insights.
8 Call Center Management Tips You Need in 2024
Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!
Service Level Agreements in Call Centers: A Complete Guide
Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!
11 Telemarketing KPIs You Should Be Tracking
Discover the 11 telemarketing KPIs you should be tracking if you want to make more data-informed decisions while giving your team measurable targets to work toward.
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
The 9 Best Cold Calling Tips
Stay relevant to today’s consumers and get the most out of your efforts with these nine cold calling tips to use before, during, and after each call.
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
Los 5 mejores KPIs para telemarketing y call centers
Estos son los 5 mejores KPIs que medir para tu call center y equipo de telemarketing
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
