kpis articles
21 Sales-KPIs, die Sie verfolgen sollten – mit Beispielen!
Das Nachverfolgen der richtigen Sales-KPIs ist einer der ersten und wichtigsten Schritte beim Aufbau einer leistungsgetriebenen Vertriebskultur in Ihrem Unternehmen.
12 Help Desk KPIs You Should Be Tracking
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CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
A Guide to Average Basket Size
Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.
A Guide to Customer Lifetime Value (CLV) + How to Calculate It
Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
8 Home Security KPIs to Grow Your Business
Discover 8 home security KPIs that can help you optimize your sales processes, provide top-notch customer service, and succeed in this fast-growing industry!
The 10 Best SaaS KPIs You Need to Track in 2024
Every SaaS business is different, but here are the 10 most important SaaS KPIs that every SaaS company should be measuring in 2024.
15 Most Needed Logistics KPIs for 2024
Want to stay ahead of the competition in the logistics industry? Become number one in logistics with tracking these 15 logistics KPIs!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
15 Insurance KPIs Your Agency Needs to be Tracking in 2024
Every insurance agency is dealing with so much data on a daily basis that it can be hard to keep up with what you need to measure. In this article, we talk you through 15 essential insurance KPIs that your agency needs to be tracking, covering sales, claims and finance.
7 KPIs for Sales Managers to Track in 2024
Sales managers are responsible for various tasks which sometimes can be overwhelming! In this article, we will go throw the 7 best sales manager KPIs and explain how to unleash their full benefit of it!
10 Real Estate KPIs to Track in 2024
Discover the most important KPIs for real estate in 2024! Learn the benefits of KPIs and how they can improve real estate operations!
5 Important Financial KPIs to Track in 2024
Learn five important financial KPIs that will help you measure and analyze your company’s financial state so you can stay on track – and increase profits.
5 Essential Public Relations KPIs to Track in 2024
Are you wondering what’s working and what isn’t in your PR campaigns? Here are some public relations KPIs you can track to give you a clear picture.
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
15 Best E-commerce KPIs You Should Track in 2024
The E-commerce industry continues to grow and grow and tracking the right KPIs is crucial for driving sales success for your e-commerce business. In this blog article, we will dive into the 15 most needed KPIs you should track in 2024!
15 Customer Service KPIs You Need to Be Tracking in 2024
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
10 Actionable Salesforce KPIs to Track Now
Discover the 10 Salesforce KPIs to track if you want to get the most out of your Salesforce data, optimize your sales process, and use your resources at peak efficiency!
5 Employee Retention Metrics to Track in 2024
Discover the five crucial employee retention metrics to track if you want to retain your top performers and make better hiring decisions.
OKRs vs KPIs: Deciding Which Metrics to Choose
We run you through the two most popular goal-setting frameworks and how you can use both to boost performance.
CPI vs KPI? An Introduction to Customer Performance Indicators
Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.
KPIs Vs. Milestones: Understanding the Differences
Implement a target-oriented, go-getting business strategy by understanding the distinction between KPIs and milestones.
The Top 8 Essential Project Management KPIs
Struggling to structure your projects? Put that right by implementing the 8 essential KPIs for project management success
How to Avoid the Vanity KPI Metrics Trap
Worried about falling into the vanity metrics trap? Don't panic! We've got you covered with a guide that helps you identify vanity metrics and provide you with actionable metrics to measure instead.
What Is Sales Velocity + Why It's the Metric You Need to Be Tracking
Learn everything you need to know about sales velocity. Find out why you should be tracking it, how to calculate it, and 4 tips for high-velocity sales!
What are OKRs and How to Use Them to Optimize Your Business?
Get to know more about what are OKRs and start using them in your organization!
3 Easy Tricks to Track OKRs in Plecto
Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards
10 Marketing KPIs You Need to be Tracking in 2024
Learn the 10 marketing KPIs you should be tracking to understand how your marketing efforts are performing – and identify where they could be more effective.
21 Sales KPIs You Should Be Tracking — with Examples!
Tracking the right sales KPIs is one of the first and most important steps to building a performance-driven sales culture in your organization. These 21 sales KPI examples will set you on the path to success.
5 Telecommunication KPIs to Track in 2024
Learn five important telecom key performance indicators that can help boost revenue by improving your company’s customer service and retention.
A Crash Course in Social Media Metrics
Stop tracking vanity metrics! Learn the four categories of social media metrics that matter – and start generating more revenue through social media.
10 Important Retail KPIs You Should Be Tracking in 2024
Learn 10 important retail KPIs you should be tracking to understand how your business is performing at all times—and find out what might need some attention.
Just What are Sales Metrics? Here's a Comprehensive Guide
Take a more data-driven approach to sales! Learn the basics of sales performance metrics and how tracking the right sales metrics can increase revenue.
What is Metrics Tracking – And Why is it Important?
Take a more data-driven approach to your business by learning the basics of metrics tracking – including what is a key metric and how it differs from a KPI.
Learn the Basics of Tracking KPI Metrics
Take a more data-driven approach to your business by learning the basics of tracking KPI metrics – including over 150 department- and industry-specific KPIs.
5 Important KPIs for Managers of All Departments
Learn five important KPIs for managers that can help you retain employees, boost performance, and plan for the future – in any department.
5 Crucial Account Manager KPIs
Get five account manager KPI examples that can help your company become more data-driven in retaining customers and acquiring new ones.
4 Tips for How to Improve KPI Performance in Retail
Just tracking KPIs isn’t enough. Take it a step further with these four easy-to-implement tips for how to Improve KPI performance in retail.
10 Inbound Sales KPIs Your Team Needs – and Why Inbound Really Matters!
Learn the 3 simple ways to start building your inbound sales strategy, why the most successful organizations are data-driven, and the 10 inbound sales KPIs your team needs to be tracking!
10 Outbound Sales KPIs To Track Now – and Why Outbound Still Matters!
Think that outbound's out? Think again. Learn 3 ways to modernize your outbound sales strategy, and why data-driven outbound is so important. Read the full article to find out how to fine-tune your outbound sales strategy – starting with these 10 outbound sales KPIs every sales team needs to be tracking! 🫵
100 Key Performance Indicators
The 100 most important KPIs for Sales, Marketing, Finance, Support, and Development.
Step-by-step guide: How to Create Custom Metrics in Plecto
It's so easy to create custom metrics and formulas in Plecto, that you don't even need a guide. But, just in case, you have a pretty good one here!
Reach Your Business Objectives Before New Year!
Get some tips on achieving objectives and closing the year in the most efficient way.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
